A bi-directional integration allows data to flow between two systems, ensuring they remain synchronized. With this type of integration, data flows both ways - information is received from the ATS and sent back to it. However, this integration is purposefully scoped—Radancy only sends step and status updates back to the ATS, ensuring that hiring teams have visibility into candidate engagement while maintaining the ATS as the system of record.
Integration Workflow
Radancy’s CRM enhances recruitment workflows by syncing critical data between an ATS and the CRM. The integration consists of two primary data flows:
- Inbound Data from the ATS to Radancy’s CRM
- Job requisition and candidate application data are imported from the ATS into Radancy's CRM.
- Recruiters use this information for proactive candidate engagement, nurture campaigns, and pipeline management.
- Outbound Data from Radancy's CRM to the ATS
- Radancy CRM sends step and status updates back to the ATS.
- This ensures that the ATS reflects key engagement milestones.
To better understand the integration, here’s an example of how it functions in a real-world recruitment scenario:
- A recruiter sources a candidate using Radancy’s CRM, engaging them via job alerts or targeted email campaigns.
- The candidate applies for a position managed within the ATS.
- The recruiter tracks the candidate’s engagement and updates their step and status in Radancy CRM.
- This step/status automatically syncs back to the ATS, ensuring hiring teams stay informed.
- The recruiter continues engaging the candidate through Radancy’s CRM, while hiring managers utilize the ATS to focus on the interview and selection process.
Data Security & Compliance
- Data security is a priority when integrating with any ATS.
- Radancy ensures that:
- All data exchanges between Radancy CRM and the ATS are encrypted to protect sensitive information.
- Radancy follows standard API security protocols and adheres to best practices for data privacy and compliance.
- The ATS remains the authoritative system of record, meaning that no core candidate data is modified—only step and status updates are transmitted.
Integration Requirements
To successfully implement the integration, customers should ensure the following prerequisites are met:
- ATS API Access: Customers must have their ATS’ API enabled to facilitate data exchange.
- Data Mapping Alignment: The ATS’ step/status fields should be properly mapped to Radancy CRM fields.
- User Permissions: ATS administrators may need to configure security roles to enable step/status updates.
These requirements ensure a smooth integration experience while maintaining data accuracy.
Radancy TAC & ATS Data Flow
General Implementation Timeline
While timelines may vary based on specific customer requirements, a typical implementation follows this structure:
Phase 1: Discovery & Planning (2-4 Weeks)
- Project Kickoff
- Define integration scope and data mapping between the ATS and Radancy CRM.
- Identify business rules for step and status updates.
- Align technical teams and set up project timelines.
- Start system access setups
Phase 2: Configuration & Development (4-6 Weeks)
- Datamapping
- Complete access setups
- Set up API connections and configure data flows.
- Perform initial testing
- Ensure proper handling of step and status updates in the ATS.
Phase 3: Testing & Validation (3-5 Weeks)
- Conduct end-to-end testing to validate data accuracy.
- Resolve any errors or mismatches in step/status updates.
- Engage user acceptance testing (UAT) with recruiters and hiring teams.
Phase 4: Deployment & Go-Live (2-3 Weeks)
- Integration Deployment/Go-Live
- Hypercare
- Monitor for post-launch issues.
- Provide ongoing support and optimization as needed.
Key Integration Benefits
- Improved Candidate Tracking – Recruiters gain visibility into candidate engagement while the
ATS remains the source of truth. - Reduced Manual Effort – Automated step and status updates eliminate redundant data entry.
- Seamless Hiring Workflows – Ensures the ATS is always updated with candidate progress from Radancy’s CRM.
Key Radancy Team Members
Solutions Architect or Digital Project Manager
The Solutions Architect or Digital Project Manager is responsible for overseeing the end-to-end implementation of the bi-directional integration, ensuring that the project remains on schedule and within scope. Their role includes:
- Coordinating teams across Radancy and the customer’s organization.
- Managing timelines, deliverables, and risk mitigation.
- Serving as the primary point of contact for project updates and progress tracking.
Integration Specialist
The Integration Specialist is responsible for the technical execution of the integration. They design, implement, and troubleshoot data flows between the ATS and Radancy’s platform to ensure seamless functionality. Their duties include:
- Defining system architecture and integration strategy.
- Ensuring compatibility between the ATS and Radancy’s platform.
- Setting up API connections and data mappings.
- Performing integration testing to ensure data accuracy.
- Troubleshooting errors in step/status updates between the ATS and Radancy’s CRM.
Customer Support Specialist
The Customer Support Specialist provides post-implementation support for customers using the integration. They help troubleshoot issues, answer user inquiries, and ensure smooth day-to-day operation of the integration. Their role includes:
- Responding to technical support requests related to the integration.
- Assisting with minor adjustments or troubleshooting post-launch.
- Escalating complex issues to the Integration Specialist for resolution.